Return & Refund Policy
1. General Information
Thank you for shopping with Gittinger Pince. We take great care to ensure the quality of every bottle we ship. If, however, you are not entirely satisfied with your purchase, this policy outlines your rights and options regarding returns and refunds.
2. Right of Withdrawal (EU Customers)
If you are a consumer located within the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period expires 14 days after the day you or a third party (other than the carrier) receives the goods.
To exercise your right of withdrawal, you must inform us of your decision by an unequivocal statement (e.g. by e-mail) using the contact details below.
Email: attila@gittinger.wine
Address: Gittinger Pince, Hegymagas, Mókus körút hrsz. 943, 8265 Hungary
3. Conditions for Returns
To be eligible for a return, please ensure that:
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The product is unopened, unused, and in its original packaging.
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The return is initiated within 14 days of receipt.
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The product was purchased directly from gittinger.wine.
Please note that due to the nature of wine and other perishable goods, we cannot accept returns of opened bottles or products damaged after delivery.
4. Return Shipping
The customer is responsible for the cost of return shipping, unless the product was received damaged or incorrect.
We recommend using a trackable shipping service. Gittinger Pince cannot be held responsible for items lost during return transit.
5. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with a description and photo evidence of the issue.
We will offer either:
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A replacement (subject to availability), or
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A full refund, including shipping costs.
6. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 7–14 business days.
Please note that:
7. Contact
For any questions regarding returns or refunds, please contact us at:
📧 attila@gittinger.wine
